FAQ

Frequently Asked Questions:

What is the mission of REESTARS?

Our mission is to enrich our customers' everyday lives with practical and inspiring products. We want to redesign routines and make everyday tasks easier and more enjoyable.

What makes REESTARS products special?

Our products combine functionality and design and are specifically designed to make everyday challenges easier.

Our products are carefully tested because at REESTARS, functionality and added value for our customers are our top priority. We only offer products that we ourselves can recommend 100%. We place particular emphasis on innovative designs and a balanced price-performance ratio.

Where can I buy REESTARS products?

Our products are available exclusively through our website, so we can contact our customers directly and offer fair prices. Simply order online and have them delivered straight to your home!

What payment methods does REESTARS accept?

We offer several secure payment methods, including credit card, PayPal, and Klarna. All payment options are displayed at checkout.

How can I contact customer service?

Our customer service team is available to assist you via email or the contact form on our website.

Just write us a message and we will be happy to help you with your concerns.

How much time does it take to process and deliver an order?

Due to increased demand, the processing time for your order is currently 1-3 days. The estimated delivery time is 8-14 days. We will endeavor to process your order as quickly as possible and thank you for your understanding and patience.

How much are the shipping costs per delivery?

Shipping costs within the EU are €3.99. In Germany, delivery is free as we have a local logistics partner.

For deliveries to non-EU countries, shipping costs vary. The exact costs will be shown to you during the checkout process.

How can I track my package?

On our website under “Track your package” you can easily enter your order number together with your email address or phone number.

Alternatively, you can use the tracking number that we will send you once we have processed your order.

How can I return REESTARS products?

If a product does not meet your expectations, we offer easy return options.

You can return it within 14 days and receive the full purchase price back. You can find further information in our cancellation policy.

Who are the founders of REESTARS?

Our story began with four friends – Eren, Mia, Jonas and Sarah – who shared a common passion for creative and sustainable solutions. During their studies, they had the idea to solve an everyday problem that bothered them all.

With few resources but a lot of enthusiasm, they started in Eren's living room. After hard work, sleepless nights and a lot of team spirit, a simple idea became a successful startup. Today we put the same passion into every product to make your everyday life better.

This is how our vision became reality – and we are happy that you are joining us on this journey!